THE TURTLE | KVKK Privacy Policy

At THE Kaplumbağa (“the Company”), we place great importance on the security of your personal data. In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), we process, store, and protect the data of our customers, visitors, and all individuals who use our services in compliance with the law. This document has been prepared to inform you about how your personal data is collected, processed, and for what purposes it is used.

1. Data Controller

KVKK under the scope of data controller THE Kaplumbağa and, you can contact us via the following contact channels:

Address: Karul Kardeşler Apartmanı, Kuşkavağı,Belediye Cd. No. 45B Inner Door No. 3, 07070 Konyaaltı/Antalya
Phone: +90 544 556 67 48
Email: info@thekaplumbagaa.com

2. Processed Personal Data

THE Turtle may process the following personal data:

  • Identification Information (First name, last name)
  • Contact Information (Phone, Email, Address)
  • Location Information (Delivery address or location sharing)
  • Payment Information (Information required for online payment transactions – card information is not retained by the Company)
  • Order Details (Order contents, delivery time)
  • Customer Transaction Information (Support requests, comments, feedback)
  • Internet and Cookie Data (IP, usage information, cookie logs)

3. Purposes of the processing of personal data

The personal data you provide is processed for the following purposes:

  • Receiving orders, preparing and delivering them
  • Products and services provision
  • Payment transactions processing
  • Customer relationships management and support services
  • Campaign and informational messages delivery (if you give your consent)
  • Service quality improvement, analysis and reporting
  • Legal obligations fulfillment of
  • Resolution of potential disputes and the implementation of security procedures

4. Transfer of Personal Data

Your personal data, for the provision of the service where necessary for the following individuals and organizations:

  • Shipping / Courier Service Providers
  • Payment institutions
  • In cases of legal obligation authorized public institutions and organizations
  • Infrastructure and technology service providers (hosting, SMS companies, software infrastructures, etc.)

Your personal data will never third parties for commercial purposes will not be shared and sold.

5. Data Collection Method and Legal Grounds

Your personal data;

  • on our website when placing an online order during,
  • location sharing via a mobile device ,
  • When you visit our branches,
  • When you contact us via phone or social media,
  • Cookies are used automatically to collect
    data.

Legal reasons:

  • The formation of the contract and its performance,
  • Explicit consent,
  • Legitimate interest,
  • Legal obligations fulfillment of.

6. KVKK Under the Scope of Your Rights

Under Article 11 of the KVKK, you have the following rights:

  • Personal data is being processed or not finding out
  • If processed regarding this information request to make
  • Processing purpose and whether these are used in accordance with their purpose or not learning
  • To know which domestic or foreign third parties your data is transferred to and
  • If your data is incomplete or incorrect and has been processed in this manner you may request that it be corrected
  • to request the deletion or destruction of personal data processed in violation of the KVKK
  • You may request that the third parties to whom your data has been transferred be notified of these operations
  • The right to object to a decision made solely through the automated processing of your personal data that adversely affects you
  • In the event that you suffer a loss you may request reimbursement for such loss

To exercise your rights, you can contact us in writing or via email.

7. Data Retention Period

Your personal data; in accordance with the relevant legislation for the periods specified therein and processing purpose ceases until it is no longer needed stored. When the period expires your data is deleted, deleted or converted to an anonymous state .

8. Lighting Text Change

If necessary, this disclosure text may be updated . The current text will always be published on our website.

THE Turtle respects your personal data and protects it securely.